Terms and conditions

 

1. THE PRODUCTS

All the products available on the site are guaranteed, new and authentic.

All our products and services are guaranteed by the manufacturers. For more information, contact our customer service at the following address: info@bikeshieldprotection.com.

2. ORDERING
To place an order, choose your items from the different categories: you can store by brand, by department, by size, etc.
Once your products are in the shopping cart, click on the "Proceed to checkout" button.

Then enter your shipping information and proceed to checkout.

Please note that no order over $1,500 will be accepted. An order cannot contain more than one unit of the same style, size and color.

The Bikeshield Protection Group Inc. reserves the right to cancel any order without further explanation.

3. DELIVERY AND PAYMENT

When you choose to ship with Canada Post, the cost is calculated based on the weight of the order and the shipping address.

Please note that we allow two (2) business days to process your order, upon receipt of your order, and that this time is in addition to the estimated delivery time of the carrier.

- If you choose to have your order delivered by Canada Post :

All orders of $200 or more (after applying discount codes and before taxes) will be eligible for free shipping with Expedited service.
For all orders under $200, shipping charges will be calculated according to the weight of the package and the shipping address.

We also offer Xpresspost delivery if you are in a hurry to receive your package. For all packages sent with the Xpresspost method, the delivery charges will be calculated according to the weight of the package and the delivery address.

- If you choose to ship with FedEx :

FedEx Ground is the standard service
FedEx Express Saver is the fastest option we have, if you want to receive your package as soon as possible.

For all FedEx orders the shipping cost is calculated based on the weight of the order and the shipping address.

Please note that shipping charges are added after discounts are applied and before taxes.

Within 24 hours of your package being shipped, you will receive an email from FedEx or Canada Post with a tracking number.

Please note that we only ship within Canada.

Payment security:

The payment is fully secured through the online payment system of our partner Paypal.

Your banking information circulates on the Internet only in encrypted form, which makes it completely unreadable. Moreover, they transit directly from your bank to ours and never pass through our site. We therefore never have access to your bank details.

We are particularly vigilant about Internet fraud, we reserve the right to investigate and cancel an order when we have good reason to believe it is fraudulent.

4. CUSTOMER SERVICE

Do you have a question? Do not hesitate to contact our customer service by email info@bikeshieldprotection.com

We will answer you within 48 hours after receiving your message.

5. RETURN POLICY, REFUNDS AND ORDER CANCELLATIONS

Return Policy:

All sales are final. We do not refund or exchange any items. Under no circumstances can you return an item if the size or color does not fit. The only valid reason to return an item is if it is defective or does not match the description on the website. Note that the supplier's warranty is still valid.

In the case of a return due to a warranty issue, please note that the customer is responsible for paying the shipping costs and returning the item to us. The retailer covers the shipping and return costs between him and the manufacturer.

Missing item:

We take great care to ensure that our inventory is accurate in real time. However, it may happen that an item is out of stock. In this case, we will try to inform you as soon as possible. The item missing from your order will not be charged to your credit card and your bill will be adjusted accordingly. We do not provide replacement product for sold out items.

Order Cancellation:

Orders cannot be cancelled. Orders are processed through our system as soon as they are placed in order to be shipped as quickly as possible. Unfortunately, this system does not allow for order cancellation. Be sure to check your order before confirming and paying for it. Please note that no changes (product, size, color) can be made to a placed order.

Return to sender:

In the event that you have not picked up your package at your local post office, leading to the return of your package to our warehouse, we will return your order to you at your expense ($10 + tax). We will attempt to contact you within 10 days of receiving your package, after which we will refund your order less any shipping charges and a 25% restocking fee, if our attempts have been ignored.

6. PRICING POLICY

The prices displayed on www.bikeshieldprotection.com are very competitive with the competition.
In no case, we do not adjust the prices compared to the competitors. Whether it is before you place your order, or once your order is placed.
If the prices on bikeshieldprotection.com go down after you place your order, we will not adjust the prices.

7. TERMS AND CONDITIONS OF USE OF THE SITE

By accessing this website, you, the user, agree to the terms and conditions set forth below. We may change these terms and conditions at our discretion at any time without notice. All orders and purchases made through this site are subject to these terms and conditions.

The use of this website and orders placed through it are subject to the laws and jurisdiction of the courts of the province of Quebec and the laws of Canada applicable therein. The user is required to comply with these laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items. All sizes and weights listed are approximate. All prices displayed are in Canadian dollars and all charges are processed in Canadian dollars. All prices posted on this site are subject to confirmation. You agree to pay all charges payable in connection with your order. We reserve the right to limit the quantity of items you purchase. We also reserve the right to cancel orders at our discretion.

We will use reasonable efforts to deliver items as quickly as possible and within the time frame specified. However, we are not responsible for any delays in delivery due to circumstances beyond our control. We endeavor to notify users if delivery is to be delayed. All items are delivered by a third party and delivery is subject to the terms and conditions stipulated in their shipping contract. We reserve the right not to deliver to certain addresses.

8.COPYRIGHT ISSUES

All textual and graphical content on this site, its organization and layout, as well as our organization and domain name are our property and are therefore protected by copyright. It is forbidden to copy, reproduce, display or republish in any way the documents contained in this site. These documents may only be downloaded, viewed or printed by the user for legitimate non-commercial and personal use. Otherwise, republication or use of these materials on any other website without our prior written consent is prohibited and all our rights are reserved.

The trademarks, logos and service marks displayed on this site are registered and unregistered trademarks of The Bikeshield Protection Group Inc. and others and you are prohibited from using them for your own purposes.

Images of people displayed on this site are used with their permission or in accordance with applicable laws. Unauthorized reuse may violate the privacy rights and publication rights of those individuals.

9. HYPERLINKED CONTENT

This site provides links to other websites. All such sites are independent from The Bikeshield Protection Group Inc. and The Bikeshield Protection Group Inc. has no control over, and assumes no responsibility for, their content or use. We provide these links for your convenience and you access them at your own risk.

10. USER-SUPPLIED CONTENT

By submitting content for inclusion, users warrant that they have full rights and authority to do so and that they are the sole owners of the copyright and related proprietary rights. Users are prohibited from offering, posting or transmitting any material that is unlawful, libelous, defamatory or threatening or that could lead to the commission of a criminal offense, incite the commission of a criminal offense or violate any law. We reserve the right not to post or to remove any content that we deem inappropriate for any reason.

 

11. OUR LIABILITY

Your access to and use of this website is at your own risk. While we have made every effort to ensure that it is current and free of inaccuracies or errors, we do not warrant that its content will be error-free or accurate, complete or current at all times. When an error is noted, we will correct it as soon as possible and make reasonable efforts to notify affected users, which may result in the cancellation of orders that have not yet been shipped.

We are particularly vigilant about Internet fraud. In order to protect our customers and ourselves from fraud, we reserve the right to cancel any order suspected of being fraudulent.

In the event of a pricing error we will apply the following policy: -if the error involves an item of $10.00 and under, it will be refunded to you-if the error involves an item over $10.00, we will deduct $10.00 from the regular price of the item. We are not responsible for lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable connections, unintelligible, failed, incomplete or delayed transmissions, failed online communications, computer software or hardware disruptions or malfunctions, or other technical failures, whether or not such circumstances affect, disrupt or corrupt communications.

In no event shall The Bikeshield Protection Group Inc. or its directors and employees be liable for any damages arising out of or in connection with access to or use of our site or sites to which we link, whether or not such damages are foreseeable and whether or not such persons have been advised of the possibility, without limitation, of direct, indirect, special, consequential or exemplary damages.

This agreement between The Bikeshield Protection Group Inc. and you, the user, supersedes all prior agreements and understandings with respect to its subject matter.

For information regarding the protection of personal information and the consent you provide to The Bikeshield Protection Group Inc. for the use of your personal information, please see our privacy section.