All products available on the site are guaranteed, new and authentic.
All of our products and services are guaranteed by the manufacturers. For more information, contact our customer service department at: info@bikeshieldprotection.com.
2.THE ORDER
To place an order, choose your items from the different categories: you can shop by brand, department, size, etc.
Once your products are in the basket, let yourself be guided by clicking on the "Proceed to checkout" button.
Then enter your delivery information, then proceed to payment.
Please note that no order over $1,500 will be accepted. An order cannot contain more than one unit of the same style of the same size and color.
The Bikeshield Protection Group Inc. reserves the right to cancel any order without providing further explanation.
3. DELIVERY AND PAYMENT
When you choose delivery withCanada Post, the costs are calculated according to the weight of the order and the delivery address.
Please note that we allow a period of two (2) working days to process your order, upon receipt of it, and that this period is added to the estimated delivery time of the carrier.
– If you opt for delivery byCanada Post :
All orders of $200 or more (after applying discount codes and before taxes) can be delivered with a free delivery method with the serviceExpedited.
For all orders under $200, delivery charges will be calculated based on the weight of the package and the delivery address.
We also offer deliveryXpresspostif you are in a hurry to receive your package. For all parcels sent with the methodXpresspost delivery costs will be calculated based on the weight of the package and the delivery address.
– If you opt for delivery withFedEx :
FedEx Groundis the standard service
FedEx Express Saveris the fastest option we have, if you want to receive your package as soon as possible.
For all ordersFedEx delivery costs are calculated based on the weight of the order and the delivery address.
Please note that delivery charges are added once the discounts have been applied, before taxes.
Within 24 hours of sending your package, you will receive an email from FedEx or Canada Post with a tracking number.
Please note that we only ship to Canada.
Payment Security:
Payment is completely secure thanks to the online payment system of our partner Paypal.
Your bank details only circulate on the Internet in encrypted form, which makes them completely unreadable. In addition, they pass directly from your bank to ours and never pass through our site. We therefore never have access to your bank details.
We are particularly vigilant about Internet fraud, we reserve the right to investigate and cancel an order when we have good reason to believe that it is fraudulent.
4.CUSTOMER SERVICE
You have a question? Do not hesitate to contact our customer service by email info@bikeshieldprotection.com
We will respond to you within 48 hours of receiving your message.
5.RETURN POLICY, REFUNDS AND ORDER CANCELLATIONS
Return policy :
All sales are final. We do not refund or exchange any items. Under no circumstances can you return an item if the size or color does not suit you. The only valid reason to return an item is if it is defective or if it does not correspond to its description on the site. Note that the supplier's warranty is still valid.
In the event of a return for a warranty issue, note that the customer is responsible for paying the cost of shipping the item back to us. Retailer covers shipping and return costs between retailer and manufacturer.
Missing item:
We pay particular attention to the accuracy of our inventory in real time. However, it may happen that an item is out of stock. In this case, we do our best to notify you as soon as possible. The item missing from your order will not be charged to your credit card and your invoice will be adjusted accordingly. We do not provide replacement product for sold out items.
Order cancellation :
Orders cannot be cancelled. Orders are processed by our system as soon as they are placed in order to be dispatched as quickly as possible. Unfortunately, this system does not allow the cancellation of the order. Be sure to check your order before confirming and paying for it. Note that no changes (product, size, color) can be made to an order placed.
Return to sender:
In the event that you have not picked up your package at your local post office, leading to the return of your package to our warehouse, we will resend your order at your expense ($10 + taxes). We will attempt to contact you within 10 days of receiving your package, after which we will refund your order less all delivery charges and a 25% restocking fee, if our attempts have been ignored.
6. PRICE POLICY
The prices displayed on www.bikeshieldprotection.com are very competitive compared to the competition.
Under no circumstances do we adjust prices in relation to competitors. Whether before you place your order, or after your order is placed.
If the prices on bikeshieldprotection.com go down after you have placed your order, we will not adjust the prices.
7. TERMS AND CONDITIONS OF USE OF THE SITE
By accessing this website, you, the user, accept the terms and conditions set out below. We may change these terms and conditions at our discretion at any time without notice. All orders and purchases made through this site are subject to these terms and conditions.
Use of this website and orders placed through it are subject to the laws and jurisdiction of the courts of the province of Quebec and the laws of Canada that apply. The user is responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
We may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items. All sizes and weights specified are approximate. All prices displayed are in Canadian dollars and all fees are processed in Canadian dollars. All prices displayed on this site are subject to confirmation. You agree to pay all fees payable in connection with your order. We reserve the right to limit the quantity of items you purchase. We also reserve the right to cancel orders at our discretion.
We make reasonable efforts to deliver the items as quickly as possible and within the times indicated. However, we are not responsible for delayed deliveries for reasons beyond our control. We make every effort to notify users if delivery needs to be delayed. All items are delivered by a third party and delivery is subject to the terms of their shipping contract. We reserve the right not to deliver to certain addresses.
8. COPYRIGHT MATTERS
All textual or graphic content on this site, its organization and its presentation or arrangement, as well as our organization and our domain name belong to us and are therefore protected by copyright. It is prohibited to copy, reproduce, display or republish in any way the documents contained in this site. These documents may only be downloaded, viewed or printed by the user for legitimate non-commercial and personal purposes. Otherwise, republication or use of these materials on any other website without our prior written consent is prohibited and all our rights are reserved.
The trademarks, logos and service marks displayed on this site are registered and unregistered trademarks of The Bikeshield Protection Group Inc. and third parties and you are prohibited from using them for your own purposes.
Images of people displayed on this site are used with their permission or in accordance with applicable laws. Their reuse without authorization may violate the rights to the protection of personal information as well as the rights of publication of these persons.
9. CONTENT ACCESSIBLE BY HYPERLINKS
This site provides links to other websites. All these sites are independent of The Bikeshield Protection Group Inc., which has no control over their content or their use and assumes no liability in this regard. We provide these links for your convenience and you access them at your own risk.
10.CONTENT PROVIDED BY USERS
By proposing content items for inclusion, users warrant that they have full rights and authority to do so and are the sole owners of the copyright and exclusive rights therein. report. Users are prohibited from proposing, posting or transmitting any material that is unlawful, defamatory or threatening or that results in the commission of a criminal offense, incites the commission of one or violates any law. We reserve the right not to post or remove any content that we deem unsuitable for any reason.
11.OUR RESPONSIBILITY
You access and use this website at your own risk. Although we have made every effort to ensure that it is current and free from inaccuracies or errors, we do not guarantee that its content will be error-free or that it will be accurate, complete or up-to-date in all respects. time. When an error is noted, we correct it as quickly as possible and make reasonable efforts to notify affected users, which may result in the cancellation of orders that have not yet been shipped.
We are particularly vigilant about Internet fraud. In order to protect our customers and ourselves from fraud, we reserve the right to cancel an order suspected of fraud.
In the event of a pricing error we will apply the following policy: -if the error concerns an item of $10.00 or less, it will be returned to you-if the error concerns an item over $10.00 , we will take $10.00 off the regular price of the item. We are not responsible for the following: lost, incomplete, illegible, misdirected or stolen messages or mail, unavailability of connections, unintelligible, failed, incomplete or delayed transmissions, failure of communications in line, disruptions or malfunctions of computer software or hardware or other technical failures, whether or not such circumstances affect, disrupt or corrupt communications.
The Bikeshield Protection Group Inc. and its directors and employees are not liable for any damages arising from access to or use of our site or sites to which we link, or for any damages arising therefrom. relating, whether or not foreseeable and whether or not such persons have been advised of the possibility, without limitation, that direct, indirect, special, consequential or exemplary damages may arise.
This agreement between The Bikeshield Protection Group Inc. and you, the user, takes precedence over all prior agreements and understandings relating to its subject matter.
For information relating to the protection of personal information and the consent you give to The Bikeshield Protection Group Inc. regarding the use thereof, please consult our privacy section.